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A Conversational Agent as Museum Guide - Design and Evaluation of a Real-World Application
Zitatschlüssel kopp05convagent
Autor Stefan Kopp and Lars Gesellensetter and Nicole Krämer and Ipke Wachsmuth
Buchtitel The 5th International Working Conference on Intelligent Virtual Agents (IVA
Jahr 2005
Jahrgang LNAI
Monat Jan
Verlag Springer
Zusammenfassung This paper describes an application of the conversational agent Max in a real-world setting. The agent is employed as an information kiosk in a public computer museum, where he engages with visitors in natural face-to-face communication, provides them with information about the exhibition, and conducts natural small talk conversations. The design of the system is described with a focus on how the conversational behavior is achieved. Logfiles from interactions between Max and museum visitors were analyzed for the kinds of dialog people are willing to have with Max. Results indicate that Max engages people in interactions where they are likely to use human-like communication strategies, suggesting the attribution of sociality to the agent.
Typ der Publikation Conference Article
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