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A Conversational Agent as Museum Guide - Design and Evaluation of a Real-World Application
Citation key kopp05convagent
Author Stefan Kopp and Lars Gesellensetter and Nicole Krämer and Ipke Wachsmuth
Title of Book The 5th International Working Conference on Intelligent Virtual Agents (IVA
Year 2005
Volume LNAI
Month Jan
Publisher Springer
Abstract This paper describes an application of the conversational agent Max in a real-world setting. The agent is employed as an information kiosk in a public computer museum, where he engages with visitors in natural face-to-face communication, provides them with information about the exhibition, and conducts natural small talk conversations. The design of the system is described with a focus on how the conversational behavior is achieved. Logfiles from interactions between Max and museum visitors were analyzed for the kinds of dialog people are willing to have with Max. Results indicate that Max engages people in interactions where they are likely to use human-like communication strategies, suggesting the attribution of sociality to the agent.
Bibtex Type of Publication Conference Article
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